Outsourced Services

The use of outsourced services has been a long term economic trend, recently accelerated by the use of technology tools and platforms. The Access Technology (AT) Outsourced Services draws on experience & knowledge of our Business Proces Improvement and Professional Services capability groups to deliver value and costs savings on either co-sourced or fully outsourced basis.

The members of our team have deep industry operational backgrounds as well as strong business process expertise to provide differentiated strategic advice for our clients. By combining our industry knowledge, systems, technology a strong research base and the broad relationships with our strategic partners, AT's Outsourced Services are uniquely positioned to deliver the best results for our clients.

Our range of Outsourced Services include:

• Document Design
• Document Scanning
• Fax Capture Solutions
• Data Capture Technologies
• Manual Data Entry & Data Formatting
• Image Storage & Retrieval Solutions
• Data Formatting & Outbound Communication Services

Document Scanning

Access Technology scanning services digitises accounting stationery, customer files, legal files, healthcare records, in fact just about any paper based information and transfers the resulting data to CD-ROM, an Optical Disk or directly to your own Hard Drive or our remotely hosted Image Repository AccessIntel accessed via the Internet.

The images & data is indexed in accordance with individual customers requirements to maximise the speed of retrieval. Similarly, hybrid microfilm rolls, microfiche, aperture cards, engineering or architectural drawings can all be converted into a digital image for use within your application. Pre-printed forms are recognised and interpreted for capture of data from specific layout locations using powerful recognition engines build into our imaging bureau. Complex business rules and exception handling rules can be scripted and automatically applied.  Multiple form layouts are identified to allow complex processing at low cost and high throughput.

Fax Capture

Our fax scanning system consistently delivers quality data using an established methodology. Custom form design by our experienced Professional Services group, and a multi-line fax servers, provides a complete solution for your paper-based documentation using fax/scan technologies. Remote sites will appreciate the ability to fax forms directly into Access capture centre and experience fast turnaround as they are imported into AccessIntel web based image processing solution.

In a successful fax scanning system form design is critical. AT's Professional Services staff have been trained and have demonstrated the ability to create successful forms for large and small applications. Using multiple anchor points designers create forms that have exceptional read rates. To eliminate the potential for error all received forms are passed through a second level of validation by verifiers.

Data Capture

Optical or Intelligent character recognition (OCR/ICR) is the translation of optically scanned bitmaps of printed or written text characters into character codes, such as ASCII. This is an efficient way to turn hard-copy materials into data files that can be edited and otherwise manipulated on a computer.

We utilise a number of different OCR conversion and forms processing packages, each of which has its own strengths for certain types of documents. We don't just scan paper documents, but we also convert materials that have been stored in microfilm and microfiche.

Access Technology tailors data capture to the specific requirements of a project. We carefully analyse client needs and intensively test alternatives before recommending the conversion process.

On-site document scanning is available for very sensitive or valuable documents. Entire documents or selected portions of a document are converted into digital form and returned to clients for use in their document management systems or hosted on AT's AccessIntel secure web server. Output types include word processor format, spreadsheets, ASCII files, business specific applications like SAP, Filenet and most database types.

Manual Data Entry and Formatting

It is not always possible to automatically convert documents to digital form. Handwritten and poor quality documents are often more cost effectively done by manual key entry and verification. Our offering includes high-capacity data entry services to key directly from scanned images or from microfilm and microfiche. Keyed data is always linked to database extracts if a database exists.

In order to achieve guaranteed accuracy rates of 99.95% or greater, AT has adopted a double entry methodology when capturing data.  Essentially, this means that two data entry operators independently key the required data as specified by the client.  After completion, AT data entry software runs a comparison check to identify discrepancies in the captured data.  Then, a third senior operator addresses and corrects the discrepancies found within the data capture results.  Finally, a data quality auditor will conduct a random 5% quality check of the data capture results. The data capture results are then formatted appropriately and uploaded to the ftp server within the required turnaround time.

AT have adopted an exceptions reporting system to complement their data entry results files.  All output data contained within the data entry results files are guaranteed at a certain accuracy level with the exception of those fields listed by image in the exceptions file. In essence, the file is provided for your benefit and is used to highlight instances of poor image quality and illegible handwriting amongst other issues. 

Image Storage & Retrieval

AT's content repository & management services (see AccessIntel)includes designing, building, and implementing a cost-effective system to maintain customers vital documents at a secure Internet site providing online document management. Each system is based on AccessIntel web based platform customised to meet a client's specific needs. It enables users to institute a search and retrieval procedure using already established indices and document identification on a 24 X 7 basis.

Access to this system is through either Microsoft Explorer or Netscape Communicator browsers. Only users with approved access to the information are able to retrieve it by use of identification logons and passwords. 

For source documents, Access Technology can scan and index from paper, microfilm, microfiche and cards.  Documents may consist of legacy back-file information or day-forward. Another alternative is to handle legacy data on an "on-demand" basis.  We retrieve the data from the original form and transmit it via AccessIntel "on-demand." Clients can do day-forward scanning and indexing using their own resources or use our services.

Access Technology offers numerous web based document management alternatives and provide all administrative, backup, security, systems and database administration, hardware support and training.

Data Formatting & Outbound Communication

AT provides tailored output management solutions and services to companies to help increase profits, improve productivity and enhance your customer relationships.

Whether your goal is simply to replace pre-printed forms with laser printed documents, design dynamic documents like invoices or statements using intelligent business logic, distribute output anywhere by print, fax, email, or even archive your business documents, AT can help you achieve results quickly & efficiently. Access Technology provides range of outsourced data formatting and communication management solutions for complex business challenges or simple ad-hock communication management requirements. The three areas of outsourced communication management services and solutions include:

• Business Mail
• Fulfilment
• Direct Marketing

Business Mail comprises of either the paper based or electronic distribution of information an organisation must communicate to its customers or external stakeholders.  The typical type of information involved is statutory or compliance driven such as invoices and statements or legal notices.

Fulfilment is a process where AT manages the distribution of information within, or behalf of its client. Fulfilment may include the distribution of any type of material or information and can be distributed and received via multiple channels including e-mail, CDROM, paper mail, media, return-mail, and a web based applications.

Direct Mail services provide distribution of information our customers would like to communicate to its customers or targeted prospects. This service is generally used for the purpose of educating or introducing consumers to the benefits of its particular services or products.