Business Process Improvement (BPI)
Access Technology (AT) Business Process Improvement (BPI) Capability Group
applies proven methodologies as well as experienced and skilled ABT
professionals to assist your organisation in fine-tuning and optimising your
business processes and operations.
The service improves business processes by applying best practices and tools,
optimising systems, and tailoring system processes to meet your specific needs.
AT Business Process Improvement analyses your key processes, evaluates the
status and efficiency of existing systems, and identifies opportunities for
improvement. AT will then propose the most effective and appropriate solution to
improve your business processes, factoring in costs and potential benefits in
the solution proposal.
With AT Business Process Improvement, you benefit from a tailored action plan
that enables you to improve your processes and operations through process
automation and change management. We provide an implementation plan based on
proven methodologies, along with industry-specific key performance indicators
(KPIs) to help you measure process improvements.
AT Business Process Improvement is especially well-suited to non-core
business processes and changing business environments. The service enables you
to take advantage of our industry-specific knowledge and achieve additional
benefit and value from wide range of process reengineering and process
automation solutions.
AT's Business Process Improvement model is designed for today's business
environment with a focus on optimising productivity, customer service and
reduction of operational costs. Our Business Process Improvement offerings are
fully flexible with options ranging from in-house models as well as co-sourced
and a fully outsourced options.
Business Process Improvement areas include:
- Shared Service Centre Environments
- Telecommunication & Utility Billing Applications
- Call Centre
- Service Bureaus
- Warehousing & Distribution
- Direct Marketing
- Field Service Process Automation
- Database Marketing
- General & Life Insurance
- Consumer Banking
-
Inbound & Outbound Communication Management
-
Electronic Document
Management Systems (EDM)
-
Customer Relationship Management
Systems (CRM)
-
Response Management Solutions
-
Image & Data
Capture Solutions
-
Accounts Payable Pre-Processing
Systems
-
Accounts Receivable Processing
Systems
-
Customer Communication Solutions
-
Disaster Recovery Solutions
-
Web Design & Hosting
Applications (E-Commerce)
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